The growing global challenges such as rising global population and youth unemployment have devastating impacts
on developing countries. Many not-for profit organisations strive to reduce unemployment by running volunteer
programmes for the youths while socially and economically improving communities. The aim of this research is to
provide sustainable information and communication technology (ICT) solutions within the Sustainable Product
Service System (S.PSS) framework to facilitate social innovation of volunteer organisations in order to scale social
impact of developmental programmes in South Africa. The paper adopts the theoretical principles of S.PSS to design
the proposed solutions. A qualitative case study approach is followed. Multiple methods of data collection were
used to gather rich data from the volunteers and their mentors, allowing to better understand the extent to which
an ICT based intervention could sustain developmental programmes for social impact. The findings show that the
developmental programmes proposed by volunteer organisation presents challenges at different levels.

Authors: Arnaud Nzawou, Ephias Ruhode.