The footwear sector is known for the high volumes of solid waste such as plastic and rubber derived from the cutting of the raw material used in the production of shoes and accessories. Such wastes are generally not used, which generates environmental damage. In order to provide contribution to minimize this problem, this article is based on following the research question: what sustainable solutions can be developed for the correct destination of solid waste generated in the footwear sector? Based on this practical problem, this article has an emphasis on requirement engineering and the use of innovation methods and tools, commonly found in the literature in a disaggregated form. The objective is to present the application of a method for the development of a sustainable PSS offer, based on a case study of a startup from Southern Brazil. The startup’s business model is based on the use of industrial waste management for the footwear sector. Through this study, we identified and prioritized the requirements demanded by the main stakeholders. Additionally, we designed the processes necessary for the development and delivery of the PSS and the concept of the prioritized offer. This was done based on the integration of tools used in product and service innovation, requirements management, and PSS design. The concept of the PSS offer prioritized by the stakeholders resulted in a product-oriented PSS for waste management in the footwear industry.

Authors: Ricardo Marques Sastre, Marcia Elisa Echeveste, Maria Auxiliadora Cannarozzo Tinoco, Fabiane Tubino Garcia, Arthur Marcon